Frequently Asked Questions | Era Dental Supply
Below you'll find answers to the most common questions we receive from dental professionals about ordering from Era Dental Supply. If you need additional help, our team is always ready to assist.
Who can order from Era Dental Supply?
We sell to licensed dental professionals, including dentists, hygienists, dental office staff, and dental laboratory technicians. Certain regulated products may require proof of a valid dental license before we can process your order.
Are your products authentic and FDA-cleared?
Yes. Every product we carry is sourced directly from the manufacturer or an authorized distributor. We do not sell grey-market or counterfeit items. When a product requires FDA clearance, you can be confident it meets those standards before it reaches your practice or lab.
What brands do you carry?
We stock a wide, multi-brand catalog that covers both dental office and dental lab needs. Our selection includes well-known names across categories like restorative materials, impression supplies, infection control products, instruments, and lab consumables. If you're looking for a specific brand or product, contact us and we'll let you know if we carry it or can source it for you.
How does your pricing compare to other dental suppliers?
We focus on offering high-quality products at economical prices. With supply costs rising significantly across the industry, we work hard to keep our pricing competitive so independent practices and labs aren't overpaying. If you find a lower published price from another supplier on the same product, reach out to our team and we'll do our best to work with you.
What is your shipping policy?
Orders placed before 1:00 PM PST ship the same business day. Most domestic orders arrive within 1 to 5 business days depending on your location. We offer one of the lowest thresholds in the dental supply industry.
What is your return policy?
We offer a 30-day return policy. If a product doesn't meet your expectations, contact us within 30 days of delivery to arrange a return. Items must be unused and in their original packaging. Special-order products may have different return conditions, so please check with us before placing those orders.
Do you offer bulk or volume discounts?
We understand that practices and labs ordering in larger quantities need pricing that reflects that volume. Contact our sales team to discuss bulk pricing options for your specific needs. We're committed to helping you manage your supply costs effectively.
Can I get Safety Data Sheets (SDS) for products I purchase?
Absolutely. We can provide Safety Data Sheets for any chemical or material product in our catalog, including acrylics, cements, impression materials, and infection control supplies. Just reach out to our team and we'll send the relevant SDS documents for your compliance records.
How do I contact customer support?
You can reach our team by phone or email during business hours. We're based in Anaheim, California, and have been serving dental professionals for over five years. Our goal is 100% customer satisfaction, so we take every inquiry seriously and respond promptly.
How do I place my first order?
Simply browse our online catalog, add items to your cart, and check out. If you need to provide a dental license for regulated products, we'll walk you through that process. Once your order is confirmed before 1:00 PM PST, it ships the same day, so you can have supplies in hand quickly.
